Privacy Policy

Information you give us

When you contact us through our contact form, WhatsApp, email, or social media, you may share your name, email address, phone number, company name, and any details you choose to include in your message. You provide this information voluntarily.

Information collected automatically

Like most websites, our hosting provider may log standard technical information such as your IP address, browser type, device type, and the pages you visit. This is used to keep the Site secure and running reliably.

Cookies and analytics

This Site sets no cookies of its own, and nothing it measures can identify you. The one exception is the contact form: once you start filling it in, it loads a spam check from hCaptcha, which may set cookies on its own domain to tell people from bots. If you never use the form, it never loads. Visits are counted by Cloudflare Web Analytics, which runs without cookies and writes nothing to your device: it records that a page was opened, the link you arrived from, your browser and device type, and your country. It cannot recognise you on a second visit, it cannot follow you to another site, and nothing is shared with an advertising network. The typefaces are served from this domain rather than from a font service, so loading a page here does not tell anyone else that you did.

What your browser stores

At most three things, none of them a cookie, and none of them read by anyone but this Site in your own browser:

• A yes-or-no flag in session storage, written the first time you arrive, so the short opening sequence does not play again on every page of the same visit. It is discarded when you close the tab.
• What you type into the contact form, also in session storage, so it survives if your phone reloads the page while you are in another app. It is not picked back up after a day, and starting a new message clears it. Once your message is sent, it is shown back to you for up to half an hour, so the confirmation is still there if you come back from WhatsApp. Either way, it is discarded when you close the tab.
• If you tuck the chat button out of the way, a note in local storage so it stays tucked on your next visit. Bringing the button back removes it.

• To respond to your enquiries and provide quotes or proposals;
• To deliver, maintain, and improve our services and the Site;
• To communicate with you about a project you’ve started or asked about;
• To keep the Site secure and prevent misuse.

We do not sell or rent your personal information to anyone.

We only share your information where necessary to operate, and never for sale. This may include:

• Service providers that help us run the Site and communicate with you, for example our hosting provider, the service that delivers our contact form to our inbox, and messaging platforms such as WhatsApp;
• Legal reasons, where we are required to share information to comply with the law or protect our rights.

The Site depends on very few outside services, and each has its own privacy policy:

• Our hosting provider, which serves the Site and may keep basic server logs;
• Web3Forms, which delivers what you send through our contact form to our email inbox. It forwards each message rather than storing it, though its server logs, which can include what you sent, are cleared every two months. Its servers are in the United States, and it has its own privacy policy;
• hCaptcha (Intuition Machines), the spam check on our contact form. It loads only once you start filling the form in, may set cookies on its own domain, and processes your device and browser information to tell people from bots, under its own privacy policy;
• WhatsApp (Meta), if you message us using the WhatsApp button — that conversation takes place on WhatsApp and is handled under WhatsApp’s own terms and privacy policy;
• Your email provider and ours, if you choose to email us.

The traffic counting described above is the hosting provider's own, so it adds nobody to that list. There is no font service on it either, because the Site uses none.

We keep the information you send us only for as long as needed to respond to you, deliver services you’ve requested, and meet legal or record-keeping requirements. When it is no longer needed, we delete or anonymise it.

We take reasonable technical and organisational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Under Kenya’s Data Protection Act, 2019, you have the right to access the personal data we hold about you, to ask us to correct or delete it, and to object to or restrict certain processing. To exercise any of these rights, contact us using the details below and we’ll respond as required by law.

The Site is intended for businesses and adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will remove it.

We may update this Privacy Policy from time to time. When we do, we’ll revise the “Last updated” date above. We encourage you to review this page periodically.

If you have any questions about this Privacy Policy or how we handle your information, reach us at:

• Email: byteframeltd@gmail.com
• WhatsApp or phone: +254 768 096 669
• Location: Nairobi, Kenya